Overview
- Our refund and returns policy lasts 30 days.
-
To be eligible for a return, you must contact us and return items within 30 days. Your item must be unused and in the same condition that you received it.
-
To complete your return, just email or use our contact form and just let us know why you wish to return. No judgement or proof required, any information is just to allow us to improve.
Refunds
Once your return is received and inspected, we will process your refund (usually within 2-3 working days). Your refund will be automatically applied to your original method of payment. We are unable to offer any alternative forms of refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account/card/Paypal again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us via cs@procerinuk.com or via our contact form.
Return postage
Unless an item is faulty or delivered in error by us, you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
Need help?
Contact us at cs@procerinuk.com for questions related to refunds and returns.